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Institute for Capacity Development (ICD) is a non partisan independent Management training and development institution. ICD was founded on the need to continuously capacitate the skills of decision makers in Government, Parastatals, NGOs, the Private sector, CBOs and all other development based institutions.

The requisite skills and important for correct implementation of policy which will ultimately matter in the Social and Economic growth of Economies and the reduction of poverty and empowerment of people. All ICD programs take cognizance of the dynamic nature of different fields and hence the need to come up with contemporary solutions to problems using current methodologies. Information Technology Skills and the Application of Computers are mainstreamed in almost all ICD programs.

Top Panel
Wednesday, 26 September 2018

Client Referral Commission

ICD Customer Referral Commission Payments

Referral marketing is a structured and systematic process to maximize word of mouth potential. Referral marketing does this by encouraging, informing, promoting and rewarding customers and contacts to think and talk as much as possible about their supplier, their company, product and service and the value and benefit the supplier brings to them and people they know.

Referral marketing takes word of mouth from the spontaneous situation to one where maximum referrals are generated.

The ICD Customer Referral Program takes cognisance of the role played by our past customers and those who have heard about ICD services and want those in their networks come from training or consultancy services. Customer referrals can be a valuable source of business for your company. The recommendation of a happy customer can carry more power than all of your advertisements.

Currently the Referral Program and that of free Country marketing agency are treated the same in terms of commission payments. Should individuals and institutions like to be Referral or Marketing Agencies for ICD please contact the following showing your interest and to agree on the terms.

Contact Details:
Physical Address
Suite 3B, Third Floor, Capital Centre Building, Werner List Street, Windhoek, Namibia.
P O Box 10193, Khomasdal, Windhoek, Namibia

Phone:             +264-61401445 
Cell:                 +264813866883
+27 71 82 77960 
Fax:                 +264-61401446 
Email:              This email address is being protected from spambots. You need JavaScript enabled to view it.
Skype:             icdtraining1

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Upcoming 2018 Workshops



01st – 12th October 2018
Policy Formulation, Implementation and Evaluation
Pretoria - South Africa

01st – 12th October 2018
Professional Secretarial and Administrative Skills
Pretoria - South Africa

01st – 12th October 2018
HR Policy Development and Implementation
Pretoria - South Africa

01st – 12th October 2018
Managing the Internal Audit Function
Pretoria - South Africa

01st – 12th October 2018
Budgeting and Budgetary Control
Pretoria - South Africa

01st – 12th October 2018
Effective Contract Administration, Claims Management and Dispute Resolution
Pretoria - South Africa

01st – 12th October 2018
Executive Administration Skills for PAs and Secretaries
Pretoria - South Africa

15th – 26th October 2018
Leadership Skills for Supervisors - Communication, Coaching, and Conflict
Kigali - Rwanda

15th – 26th October 2018
Warehouse Operations and Management
Windhoek - Namibia

05th – 16th November 2018
Financial Management for NGOs
Pretoria - South Africa

19th – 31st November 2018
Strategic Human Resource Management
Windhoek - Namibia

MORE COURSES.......